FAQs
BOOKING
You can book your ticket online through our website by selecting the route, date, class, and entering passenger details, and by visiting booking counter at railway stations.
Yes, you can book for up to 10 passengers in a single reservation.
Yes, cancellations or modifications are allowed within a limited time before departure. Contact support for assistance.
Yes, a confirmation with your e-ticket will be sent via email and WhatsApp after payment is completed.
PAYMENTS
We accept JazzCash, Easypaisa, bank transfers, debit/credit cards, and mobile wallet payments.
Yes, all transactions are processed through secure, encrypted gateways for your protection.
Currently, all bookings are handled online. Offline payments may be offered in future updates.
AMENITIES
Yes, fresh meals and refreshments are served based on your class and journey duration.
We offer Economy, Business, and Sleeper classes — each providing different levels of space and comfort.
Yes, all coaches are equipped with clean washrooms. Charging ports are available in Business and Sleeper classes.
OTHERS
We recommend arriving at least 30 minutes before the train’s departure time.
First, check your spam or promotions folder. If not found, contact our support team right away.
Please contact support for specific policies on baggage or pet travel, as conditions may vary by class.