BOOKING

How do I book a train ticket?

You can book your ticket online through our website by selecting the route, date, class, and entering passenger details, and by visiting booking counter at railway stations.

Can I book tickets for multiple passengers?

Yes, you can book for up to 10 passengers in a single reservation.

Can I cancel or change my booking?

Yes, cancellations or modifications are allowed within a limited time before departure. Contact support for assistance.

Will I receive a confirmation after booking?

Yes, a confirmation with your e-ticket will be sent via email and WhatsApp after payment is completed.

PAYMENTS

What payment methods are accepted?

We accept JazzCash, Easypaisa, bank transfers, debit/credit cards, and mobile wallet payments.

Is online payment secure?

Yes, all transactions are processed through secure, encrypted gateways for your protection.

Can I pay at the station?

Currently, all bookings are handled online. Offline payments may be offered in future updates.

AMENITIES

Are meals provided onboard?

Yes, fresh meals and refreshments are served based on your class and journey duration.

What classes are available?

We offer Economy, Business, and Sleeper classes — each providing different levels of space and comfort.

Are washrooms and charging ports available?

Yes, all coaches are equipped with clean washrooms. Charging ports are available in Business and Sleeper classes.

OTHERS

How early should I arrive at the station?

We recommend arriving at least 30 minutes before the train’s departure time.

What should I do if I don’t receive my ticket?

First, check your spam or promotions folder. If not found, contact our support team right away.

Are pets or extra baggage allowed?

Please contact support for specific policies on baggage or pet travel, as conditions may vary by class.